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AI Call Sentiment Analysis
AI Note Taker for Zoom, Teams, and Google Meet AI Meeting Analytics Overview How to Write Effective AI Meeting Summary Templates How to Write Effective AI Email Draft Templates AI Call Sentiment Analysis AI Call Participation Metrics AI Call Scorecard How to Write Effective AI Scorecard Templates

AI Agents

AI Note Taker for Zoom, Teams, and Google Meet AI Meeting Analytics Overview How to Write Effective AI Meeting Summary Templates How to Write Effective AI Email Draft Templates AI Call Sentiment Analysis AI Call Participation Metrics AI Call Scorecard How to Write Effective AI Scorecard Templates

AI Call Sentiment Analysis

AI Sentiment Analysis reviews your recorded calls and determines whether the overall tone of the conversation was positive, neutral, or negative. It helps you quickly understand how a call felt without listening to the entire recording.

This is especially useful when you want to:

  • Quickly identify calls where a contact may have been unhappy
  • Spot your strongest conversations and learn from them
  • Get a fast emotional summary of a call

What You Need Before Generating Sentiment Analysis

Before sentiment analysis can be generated:

  • The call must be recorded
  • The call must be transcribed

If transcription is missing, the AI will not be able to analyze sentiment.

How to Generate Sentiment Analysis

  1. Go to Contacts.
  2. Open the contact associated with the call.
  3. Click the Calls tab.
  4. Find the call you want to analyze.
  5. Click the three dots menu (⋮) next to the call.
  6. Select Generate sentiment analysis.

The AI will begin processing the call immediately.

Where to Find Sentiment Analysis Results

Once analysis is complete (usually within a minute or two):

  • You’ll receive an email notification when the analysis is ready
  • A sentiment analysis note is added to the contact’s record

The sentiment note includes:

  • An overall sentiment rating (positive, neutral, or negative)
  • Context explaining what drove the sentiment score
  • Highlighted moments that influenced the tone of the conversation

Troubleshooting

  • “Call transcription not found”
    The call must be transcribed before sentiment analysis can be generated.
  • Sentiment option not available
    Only recorded calls can be analyzed. Make sure the call has an audio recording.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.