Help Center

Tracking Campaign Delivery

After a campaign is sent, you can track email delivery in two places: the campaign run details screen for an overview of the full campaign send, and the Sent emails page for recipient-level delivery details.

Where to Track Delivery

LeadCenter provides two levels of tracking:

• Campaign run details — shows overall results for one campaign send
• Sent emails — shows delivery and engagement details for individual emails

View Campaign Run Details

To open the run details for a campaign:

1. Go to Marketing → Email marketing → Campaigns.
2. Find the campaign in the list.
3. Click the campaign Name, or click the number in the Runs column.

This opens the campaign’s run details screen.

What You’ll See on the Run Details Screen

The run details screen shows summary information for that campaign send, including:

• Type — Scheduled Campaign
• Targeted Segment — the segment used for audience filtering
• Filtered Contacts — the number of contacts excluded, with reasons such as unsubscribed, no email address, or invalid email address
• Emails Sent — the total number of emails dispatched
• Started at — when the campaign run began

The Filtered Contacts section is especially useful when a campaign reaches fewer contacts than expected.

Campaign Run Statuses

Each campaign run can have one of these statuses:

View Individual Sent Emails

To review delivery details for individual recipients:

1. Go to Marketing → Email marketing → Sent emails.
2. Use the list or search to find the email or contact you want to review.

The Sent emails page shows delivery results for each individual email.

What You’ll See on the Sent Emails Page

For each sent email, you can review:

• The recipient’s contact information
• Delivery status — such as Delivered, Sent, Bounced, or Failed
• View count — the total number of times the email was opened
• Click count — the total number of link clicks

Understanding Delivery Statuses

Bounces and Spam Reports

LeadCenter tracks bounces and spam reports automatically. Common examples include:

• Hard bounce — the email address does not exist or is permanently undeliverable
• Soft bounce — a temporary delivery failure, such as a full mailbox
• Spam complaint — the recipient marked the email as spam

Reviewing this information regularly helps protect your sender reputation.

Best Practices

• Check the run details screen after every campaign to confirm how many contacts were included and filtered out.
• Use the Sent emails page when a specific contact says they did not receive the email.
• Watch bounce activity closely — high bounce rates can hurt deliverability.
• Review spam complaints and unsubscribe patterns to improve future targeting and content.
• Clean up invalid email addresses regularly.

Frequently Asked Questions

What does Filtered Contacts mean?

It shows the number of contacts who were excluded from the campaign send. This can happen when contacts are unsubscribed, have Do Not Email or Do Not Mass Email enabled, have no email address, or have an invalid email address.

Why does an email show Sent instead of Delivered?

Sent means the email left the system, but delivery confirmation has not yet been received from the recipient’s mail server. In many cases, this updates to Delivered shortly after.

How can I tell if a specific contact received my campaign email?

Go to Marketing → Email marketing → Sent emails and search for the contact. The delivery status shows whether the email was Delivered, Bounced, or Failed.

What should I do about bounced emails?

For hard bounces, update or remove the invalid email address from the contact record. For soft bounces, the issue may be temporary, but repeated soft bounces should still be reviewed.

If you need help reviewing campaign delivery results, contact support@leadcenter.ai.