Help Center

Calls Dashboard

* Page referenced in this article: phone numbers page.

From LeadCenter.AI, you can make and receive calls from contacts.

Inbound Call Tracking

Wondering which of your marketing campaigns is driving the most calls and leads? With virtual numbers, you can easily track calls and attribute them to specific marketing sources like Google Ads, Facebook Ads, Billboards, and more. By analyzing call data, you can gain valuable insights into which marketing campaigns are working and which ones aren’t, so you can adjust your strategies and maximize your ROI.

Outbound Call Tracking (Click-to-Call)

You can call your contacts directly from LeadCenter.AI without the need for a phone or third-party VoIP system.

• Measure the performance of your scheduling team and see how many calls they made to each prospect.
• Review all outbound calls to contacts directly from the contact details page under Communications \ Phone Calls.
• Outbound calls will be recorded and automatically transcribed to save you time from entering notes about each call.
• Save money in subscribing to third-party VoIP systems or expensive integration between your CRM and VoIP.

Settings for call tracking and Click-To-Call

1. If you haven't acquired virtual phone numbers yet, Go to Virtual Phone Numbers and assign a virtual number to a source.
2. Make sure to enter an emergency address for your account under Basic Settings.

Now you can place calls to contacts. To open the dialer, click on the green Click to Call Button in the Contact details page in the upper right corner next to contact Actions menu.

To receive calls, LeadCenter.AI will redirect the calls received on virtual phone numbers to your office phone or cell phone. You can set up the redirection from the Virtual Phone Numbers page.

Call Recording and Call Transcriptions

To learn how to enable or configure call recordings and transcriptions, visit our call recording and transcriptions article for detailed instructions.

Call Reports:

Check the following reports to monitor the performance of your inbound and outbound calls

• Engagements Report
• Calls Export Report
• Outbound Calls Report