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Importing Event Attendees using CSV

* Page referenced in this article: import event attendees using CSV page.

Importing event attendees using CSV follows similar steps to importing contacts. There are two additional columns you can add to the CSV file to add contacts to an event. Those two columns are:

• Event ID: Get the event ID from the events list.
• Attendee registration status: can be one of the following:
  • Registered
  • Attended
  • Waitlist
  • Confirmed
  • Cancelled by us
  • Cancelled by Attendee
  • Noshow
  • Requested appointment
  • Appointment scheduled

Use the following page to import event attendees.

Choose verification options for new contacts

When an event attendee import creates new contacts, LeadCenter may open a Verify imported contacts window after you review the column mapping and click Submit.

• Run email verification checks imported email addresses.
• Run phone verification looks up imported phone numbers.

Only options included in your office's subscription appear, and neither is selected by default. Select an option when you want to use lookup credits for that file.

These settings apply when the attendee file creates new contacts. If your office is not subscribed to either lookup feature, the window is skipped and the import continues without running lookups.

Click Submit in the window to start the import, or Cancel to return to the review step.

Import limit: Event attendee CSV imports are capped at 1,000 data rows per file. If your file contains more than 1,000 attendee rows, the upload is rejected.

If you need to import more than 1,000 attendees, split the CSV into smaller files, keep the header row in each file, and upload each file separately.

Duplicate Contacts

When you import event attendees, LeadCenter tries to match each row to an existing contact before creating a new one.

How Matching Works

• Matching uses email or phone from the CSV row.
• At least one of email or phone must be included for matching to work.
• If a matching contact is found, that contact is linked to the event. A new contact is not created.
• If no match is found, a new contact is created and added to the event.
• If the contact is already registered for that event, a duplicate attendee record is not created.

Important Notes

• Matching is based on email or phone, not Contact ID. You do not need to include Contact ID unless you are updating existing contacts.
• If a row has no email and no phone, LeadCenter cannot match it to an existing contact and will create a new contact.
• When an existing contact is matched, their contact details are not updated from the CSV. Only the event attendee link is created.
• To update existing contact fields in bulk, use Update Contacts Using CSV with Contact ID.
• If duplicate contacts were created before matching was in place, use the merge feature to combine them.