Help Center
Text Message Marketing
Hosted Numbers: Requirements & Approval Process
A Hosted Number allows you to use LeadCenter’s messaging capabilities with an existing phone number you already own, without changing your current voice provider.
Hosted Numbers route SMS/MMS through LeadCenter while leaving all voice services unchanged.
What Hosted Numbers Are (and Are Not)
- Used for: Text messaging with an existing voice-enabled number
- Not used for: Voice routing or number transfers
Important: Hosted Numbers do not affect voice calling in any way.
Prerequisite: A2P Campaign Registration
An approved A2P 10DLC campaign is required before Hosted Numbers can send outbound messages.
Hosted Numbers Process Overview
- Typical timeline: up to 7 business days
- SMS downtime: 1–2 hours
- Voice downtime: none
Hosted Number Setup Steps
- Eligibility check
- SMS enablement confirmation
- Ownership verification call
- Electronic Letter of Authorization (LoA)
- Activation and testing
Information Required
- Authorized user name
- Business name
- Full service address
- Email address for LoA
How to Submit Your Hosted Number Request
Email the required information to support@leadcenter.ai and include the phone number you want to host.
Billing
Hosted Numbers are billed the same as standard virtual numbers. There is no separate transfer fee.
Need Assistance?
Contact LeadCenter Support at support@leadcenter.ai.
Need more help?
If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.
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Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
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Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.