Help Center

Porting Phone Numbers into LeadCenter

Porting is the process of transferring a phone number from one telephone service provider to another on behalf of an end user. This allows you to move an existing office phone number into LeadCenter so it can be used directly for voice calling and messaging.

Porting requires verification of ownership and coordination between your current provider (the Losing Communications Provider) and LeadCenter’s upstream carrier (the Gaining Communications Provider).

When Porting Is Required

Porting phone numbers into LeadCenter is typically required when you want to use your existing office phone number for voice calling directly inside LeadCenter.

• Outbound calls: Make calls from LeadCenter using your office number as the caller ID.
• Inbound calls: Receive calls to your office number directly in LeadCenter.

In this scenario, the phone number must be ported so that voice services are handled by LeadCenter’s telephony provider.

Porting vs Hosted Numbers

Porting and Hosted Numbers serve different purposes:

• Porting Numbers: Used primarily for voice. Required when you want to make and receive calls in LeadCenter using your existing office number. The number is transferred from your current provider to LeadCenter.
• Hosted Numbers: Used primarily for messaging. Allows you to send and receive text messages in LeadCenter using an existing number without moving voice service from your current provider.

Summary: Porting is primarily for voice. Hosted Numbers are primarily for messaging.

What Porting Does (and Does Not Do)

• What is transferred: The phone number itself.
• What is not transferred: Existing plans, bundles, or services from your current provider.

• Voice service: Transitions to LeadCenter at the time of the port.
• Messaging service: Enabled after port completion and carrier routing updates.

Important: Once the number ports, your previous provider will disconnect the access line and remove all associated services.

Prerequisite: A2P 10DLC Campaign Registration

For U.S. local (10DLC) numbers, an approved A2P 10DLC brand and campaign registration is required to enable outbound SMS on a ported number.

• A2P registration can be initiated while the port request is in progress.
• The phone number cannot be added to messaging services until the port fully completes.

Note: SMS routing may take 1–2 business days after the port date. Provisioning SMS too early may cause failures.

Porting Timeline

• Typical duration: 5–15 business days
• Possible maximum: Up to 4 weeks or longer due to carrier rejections

Porting timelines are controlled by the carriers and depend on provider responsiveness and documentation accuracy.

Porting Process Overview

1. Documentation Submission
   Ownership verification documents are collected.
2. Carrier Submission
   LeadCenter submits the formal port request to the carriers.
3. Carrier Coordination
   Our upstream provider actively follows up to resolve questions or rejections.
4. Port Date Confirmation
   Once a porting date is confirmed, you are notified via email.
5. Port Completion & Testing
   On the scheduled date, the number ports to LeadCenter and voice functionality is tested.

Information & Documentation Required

• Authorized business name
• Authorized user’s first and last name
• Service address (must match current provider records)
• Phone number(s) to be ported
• Port-out PIN (provided by your current carrier)
• Email address (for electronic signature)

You will also be required to provide:

• Letter of Authorization (LoA)
  An electronic LoA will be sent for signature.
• Proof of ownership, such as:
  • Latest billing statement showing the phone number
  • Receipt for number purchase
  • Screenshot from your provider’s portal showing the number

Special case: If your current provider uses Twilio, you may be asked to provide your Twilio Account SID to facilitate a smoother transfer.

Billing

There is no separate fee to port a phone number into LeadCenter.

• The ported number is billed the same as a standard virtual number in LeadCenter.
• Monthly number charges and usage follow normal LeadCenter pricing.
• You may still incur termination or port-out fees from your previous provider.

Customer Responsibilities

• You must keep the number active with your current provider until the port completes.
• You are responsible for any termination fees charged by your previous provider.
• You may experience limited SMS availability for up to 3 business days after port completion.

Porting Day Expectations

• The porting window may take approximately 90 minutes.
• Completion timing may vary based on carrier provisioning schedules.
• Voice service is typically available immediately after port completion.
• SMS activation may take up to 2 business days.

Important: Temporary service interruptions during the port window are normal.

How to Submit Your Port Request

Email all required porting details and documentation to support@leadcenter.ai.

Need Assistance?

If you have questions about porting requirements or need help gathering documentation, contact LeadCenter Support at support@leadcenter.ai.