Help Center

Monitoring Workflow Runs

The Workflow Runs area lets you monitor every time a workflow runs. You can see which contacts entered a workflow, what status each run is in, and open the run details to review what happened step by step.

How to Access Workflow Runs

1. Go to Workflow templates.
2. Click Workflow runs in the top navigation.

This opens the full list of workflow executions across your account.

Understanding the Workflow Runs List

The Workflow Runs list shows one row for each workflow execution. Common columns include:

Workflow Run Statuses

Each run can show one of the following statuses:

Search and Filter Workflow Runs

Use the search bar to find runs by workflow name, contact name, email, or phone number. You can also narrow the list with filters such as:

• Status
• Owner
• Category

This helps you quickly locate runs that need attention, such as failed, terminated, or filtered runs.

View Run Details

To open the full execution history for a run:

1. Find the workflow run in the list.
2. Open the Actions menu.
3. Click View details.

The detail view shows:

• the run overview and current status
• the contact the workflow ran for
• the workflow template used
• a step-by-step history of the nodes the run moved through
• which node completed, waited, filtered, failed, or terminated the run

This view is especially useful for troubleshooting why a contact did or did not receive a message, task, or update.

Terminate a Workflow Run

If a workflow run is still in progress, you can stop it manually from the detail view.

1. Open the run details.
2. Click the terminate option.
3. Confirm the termination.

Once terminated, the run stops immediately and the remaining workflow actions do not execute.

Important: Terminating a run does not delete it from history. It only stops that run from continuing.

When Monitoring Workflow Runs Is Useful

• After publishing a new workflow — to confirm the workflow is behaving as expected
• When troubleshooting — to see where a run stopped or failed
• When reviewing filtered contacts — to confirm whether a filter is too restrictive
• When using waits or task-based steps — to see whether a run is paused intentionally

Best Practices

• Check Workflow Runs after publishing a new workflow so you can catch issues early.
• Review Failed and Terminated runs first when troubleshooting.
• If many runs show Filtered, review your filters to make sure they are not too narrow.
• Use search and filters instead of scanning the full list manually.
• Open the detail view when you need the full story of what happened in a specific run.

Frequently Asked Questions

What does Filtered mean?

It means the contact entered the workflow but did not match a filter condition, so the workflow stopped for that contact.

Can I re-run a failed workflow for a contact?

Yes. You can manually trigger the workflow again for the contact if the workflow supports manual runs, or you can let it trigger again naturally if the trigger conditions occur again.

Does terminating a run prevent that contact from ever entering the workflow again?

No. A terminated run only stops that specific run. It does not create a permanent block unless the workflow also uses an Exit Step.

How can I tell why a workflow did not send an email or create a task?

Open the run details and review the step-by-step execution history. That will usually show whether the run was filtered, waiting, failed, or stopped before reaching the action.

Can I export workflow run data?

Some workflow-related views may include reporting options, but the main use of Workflow Runs is monitoring and troubleshooting inside LeadCenter.

If you need help reviewing workflow runs, contact support@leadcenter.ai.