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Text Message Marketing

Hide System Texts in the Texts Inbox
Text Message Templates Text-in Keywords Scheduled Text Message Marketing Campaigns A2P 10DLC Campaign Registration (Business Text Messaging) Hosted Numbers: Requirements & Approval Process Porting Phone Numbers into LeadCenter Send and Receive Text Messages in the LeadCenter Mobile App Filter Texts by Phone Number Hide System Texts in the Texts Inbox

Text Message Marketing

Text Message Templates Text-in Keywords Scheduled Text Message Marketing Campaigns A2P 10DLC Campaign Registration (Business Text Messaging) Hosted Numbers: Requirements & Approval Process Porting Phone Numbers into LeadCenter Send and Receive Text Messages in the LeadCenter Mobile App Filter Texts by Phone Number Hide System Texts in the Texts Inbox

Hide System Texts in the Texts Inbox

Appointment reminders, event texts, and workflow texts can fill your Texts inbox. Turn on Hide system texts to focus on client replies and texts your team typed and sent, and set the automated ones aside.

Where to Find It

  • Texts inbox: open Inbox → Texts. The Hide system texts switch is at the right end of the filter row.
  • A contact or household: the same switch is on the contact's or household's Texts tab.
Text inbox with the Hide system texts switch turned on, a System texts hidden chip, and client replies and team-sent texts in the list

Hide system texts is at the right end of the filter row. The System texts hidden chip shows it's on.

What Stays and What's Hidden

  • Stays: replies from contacts, and texts you or a teammate typed and sent.
  • Hidden: texts labeled SYSTEM, including appointment, event, and workflow texts.

In the Texts inbox, a conversation stays in the list when it has a client reply or a text a person sent, and the row shows that latest text. Open the conversation and the system texts are still there, so you can see what the contact is replying to.

On a contact's or household's Texts tab, system texts are left out of the list while the switch is on.

Turn It On or Off

  1. Turn on Hide system texts. A System texts hidden chip appears on the filter row.
  2. To show system texts again, click the X on that chip, turn the switch off, or click Reset.

LeadCenter remembers your choice in this browser. The next time you open Texts, or a contact's or household's Texts tab, it opens the way you left it.

Note: The switch works on LeadCenter texts. It isn't on Drafts, or on the RingCentral or Intulse text lists.

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