Help Center

Shared Email Account

* Page referenced in this article: shared email account page.

Shared email account(s) is an important feature in LeadCenter that will allow you to send emails from LeadCenter using your domain and email accounts. By default, emails will be sent from no-reply@leadcenter.ai. If you need your emails to go to customers from your email account, please configure the settings on this page. If you need help, please send an email to support@leadcenter.ai

Where shared email account(s) are used?

Shared email account(s) are used in the following LeadCenter systems:

• Appointments confirmation and reminders.
• Events confirmations and reminders.
• Workflow emails.
• Email marketing scheduled campaigns.
• Send emails to contacts from the contact action menu.

A Shared Email account can use one of the following email systems:

• LeadCenter Email Marketing System.
• Office 365.
• Other Email systems using SMTP.

The following table shows the difference for using each system:

While LeadCenter provides the option to use an Office 365 or Gmail account to send emails, we strongly recommend using LeadCenter Email solution instead for following reasons:

1. Microsoft, Google, or Yahoo may suspend your account(s) if used for mass email or sending the same email with the same subject and body to hundreds of contacts. This is a violation of their policy, as their email systems are intended for transactional email, not bulk or marketing emails.
2. The email sending may fail as those systems limit the number of emails you can send per second.
3. The LeadCenter email system allows you to track opens and clicks. Also contacts can subscribe and unsubscribe to your emails.

To subscribe to LeadCenter email marketing, please visit the subscription page. Check the help on that page for more information about pricing.

For more information on how to configure Share Email Account please click the help button on upper right corner on LeadCenter Email Marketing, Office 365, or Other (Gmail, Yahoo, etc).