Help Center

Shared Email Account

* Page referenced in this article: shared email account page.

Shared email account(s) is an important feature in LeadCenter that allows you to send emails using your own domain and email accounts. By default, emails are sent from no-reply@leadcenter.ai. If you want your emails to come from your own business email address, configure your settings on the Shared email account page.

Where Shared Email Accounts Are Used

Shared email account(s) are used in the following LeadCenter systems:

• Appointment confirmations and reminders
• Event confirmations and reminders
• Workflow emails
• Email marketing scheduled campaigns
• Send emails to contacts from the contact action menu

Available Email Drivers

A shared email account can use one of the following email systems:

• LC Email Marketing
• Office 365
• Other email systems using SMTP (for example, Gmail or Yahoo)

The following table shows the differences between each option:

While LeadCenter provides the option to use an Office 365 or Gmail account to send emails, we strongly recommend using LC Email Marketing instead for the following reasons:

1. Microsoft, Google, or Yahoo may suspend your account(s) if they are used for mass email or sending the same email with the same subject and body to hundreds of contacts. Their systems are intended for transactional email, not bulk or marketing email.
2. Email sending may fail because those systems limit how many emails you can send per second.
3. The LeadCenter email system allows you to track opens and clicks. It also supports subscriptions and unsubscribes.

To subscribe to LeadCenter Email Marketing, visit the subscription page. Check the help on that page for more information about pricing.

How to Set the Email Signature of a Shared Sending Email Account

When you use LC Email Marketing, each shared sending email address can have its own email signature that is automatically appended to outgoing emails.

Requirements

• You must be logged in as an Admin, Owner, or Editor.
• Your organization must have an active Email Marketing subscription.
• LC Email Marketing must be selected as the active email driver.
• At least one sending domain must be verified and activated.
• At least one sending email address must be created under that domain.

How to Set or Edit a Signature

1. Go to the Shared email account page.
2. Make sure LC Email Marketing is selected as the active email driver.
3. Scroll down to the Sending email section.
4. Find the sending email address you want to update.
5. Click the three-dot menu in the Actions column.
6. Click Set signature if no signature exists yet, or Edit signature if one already exists.
7. Use the rich text editor to build your signature.
8. Click Save Signature.

What You Can Add to the Signature

• Formatted text such as bold, italic, underline, and colors
• Links to your website or social profiles
• Images such as your company logo
• Line breaks and separators
• Raw HTML if you want advanced formatting

Signature Behavior by Email Driver

This means the shared signature editor is specifically for the LC Email Marketing driver. If you use Office 365, Gmail, or SMTP instead, the signature comes from each user’s personal account settings.

Multiple Sending Addresses

Each sending email address can have its own independent signature. If you use multiple sending addresses, you can set a different signature for each one.

Best Practices for Signatures

• Keep the signature professional and concise.
• Include your company logo, but keep images reasonably small.
• Use clickable links for your website, email address, and social profiles.
• Keep branding consistent across all sending email addresses.
• Test your signature before using it broadly.
• Use a simple layout that works well on mobile devices.

Frequently Asked Questions

Can I have different signatures for different sending email addresses?

Yes. Each sending email address has its own independent signature. Set them individually from the action menu in the Sending email table.

I use Office 365 / Gmail / SMTP as my shared email driver. Where do I set the signature?

For non-LC Email Marketing drivers, the signature is pulled from the individual user’s personal email signature. Each user can set their own signature from Account Settings.

Can I include images in my signature?

Yes. The rich text editor supports image uploads. Use reasonably sized images for best results.

How do I remove a signature?

Click Edit signature from the action menu, clear the editor, and click Save Signature. This saves an empty signature.

Is there also a company-wide email signature?

Yes. There is a separate business-level email signature that can be set from Settings → Basic Settings → Business name, address, & logo. That is a tenant-wide default. However, when using LC Email Marketing, the per-sending-address signature takes priority.

I saved my signature but it does not appear in my emails. What should I check?

• Make sure the email is being sent from the specific sending address you configured.
• Confirm that LC Email Marketing is the active shared email driver.
• Make sure your email marketing subscription is active.
• Try editing and re-saving the signature.

Who can edit the shared email signature?

Only users with the Admin, Owner, or Editor role can access and modify shared email settings, including signatures.

For more information about configuring Shared Email Account, click the help button in the upper-right corner of the page for LC Email Marketing, Office 365, or Other (Gmail, Yahoo, etc.).

If you need help, contact support@leadcenter.ai.