Help Center

Events Reminders

You can send reminders by email and text to event attendees at four intervals:

• Three days before the event.
• 24 hours before.
• 2 hours before.
• 15 minutes before.

You can use one of the built-in email or text message templates or build your own. Remember you can use shortcodes in the templates to insert contact fields like name, email, phone, event details, etc.

By default, reminder emails will be sent from no-reply@leadcenter.ai. Make sure to connect a Shared Email Account to send reminders from your email address.

Sending text message notifications requires buying a virtual phone number. If you haven't bought one yet, click here to go to Phone Numbers page.

Who Receives Event Reminders

Event reminders are sent to attendees with active registration statuses, including:

• Registered - Attendees who have registered for the event
• Confirmed - Attendees who have confirmed their attendance
• Attended - Attendees who have already attended the event (for follow-up reminders)
• No Show - Attendees who were marked as no-show
• Requested Appointment - Attendees who requested an appointment
Appointment Scheduled - Attendees who have scheduled appointments

As long as the attendee has a valid email address or phone number, and they haven't unsubscribed from communications, they will receive reminders based on your event reminder settings.

Who Does NOT Receive Event Reminders

Event reminders are not sent to attendees with the following statuses:

• Waitlisted - Attendees who are on the waitlist for the event
• Cancelled by Us - Attendees whose registration was cancelled by your team
• Cancelled by Attendee - Attendees who cancelled their own registration

This ensures that only active attendees receive reminders, preventing confusion for people who are no longer planning to attend.

Why Some Attendees Don't Receive Reminders

Waitlisted Attendees

Waitlisted attendees don't receive reminders because they haven't secured a confirmed spot at the event yet. Once they're moved from waitlist to registered or confirmed status, they will begin receiving reminders.

Cancelled Attendees

Attendees who have cancelled their registration (whether cancelled by your team or by themselves) don't receive reminders because they're no longer planning to attend. Sending reminders to cancelled attendees could cause confusion and frustration.

How Reminders Work

When you set up event reminders in LeadCenter, the system automatically:

• Identifies all active attendees for upcoming events
• Checks each attendee's status to determine if they should receive reminders
• Sends email reminders to attendees with valid email addresses
• Sends SMS reminders to attendees with valid phone numbers (if SMS is enabled)
• Respects unsubscribe preferences - attendees who have opted out won't receive reminders

Changing Attendee Status

If you want an attendee to start receiving reminders, you can change their status:

• From Waitlist to Registered/Confirmed: Once you move a waitlisted attendee to registered or confirmed status, they will begin receiving reminders for future events.
• From Cancelled to Active: If you need to reactivate a cancelled attendee, change their status back to registered or confirmed, and they will resume receiving reminders.

Important Notes

• Reminders are only sent for events that are scheduled and haven't started yet
• Attendees must have a valid email address to receive email reminders
• Attendees must have a valid phone number and the event must have SMS enabled to receive SMS reminders
• Attendees who have unsubscribed from email or SMS communications will not receive reminders
• Reminders are sent based on the reminder schedule you configure in your event settings

Common Questions

Will waitlisted attendees receive reminders if they get moved to registered?

Yes, once you change a waitlisted attendee's status to registered or confirmed, they will begin receiving reminders for that event and any future events they're registered for.

What if I want to send a reminder to a cancelled attendee?

If you need to send a reminder to someone who cancelled, you'll need to change their status back to registered or confirmed first. Then they will receive reminders according to your event reminder schedule.

Do attendees receive reminders if they've already attended the event?

Attendees with "Attended" status can receive reminders if your reminder settings are configured to send follow-up reminders. However, most reminder settings are typically configured to only send reminders before events start.

Summary

Event reminders are automatically sent to active attendees (registered, confirmed, and other active statuses) to help them remember their upcoming events. Waitlisted and cancelled attendees do not receive reminders to avoid confusion. You can control who receives reminders by managing attendee statuses in your event management system.