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Calendars & Appointments

Calendar Confirmation Email
Managing Your Calendar and Appointments Calendar Settings Calendar Settings Basic Details Calendar Business Hours Public Calendar Links Public Calendar Link Settings Public Calendar Invitee Questions Calendar Confirmation Email Appointment Reminders Client Review Reminder Appointment Follow-up Emails Calendar Connections Zoom Meetings Appointment Categories Appointment Templates Shared Public Calendars

Calendars & Appointments

Managing Your Calendar and Appointments Calendar Settings Calendar Settings Basic Details Calendar Business Hours Public Calendar Links Public Calendar Link Settings Public Calendar Invitee Questions Calendar Confirmation Email Appointment Reminders Client Review Reminder Appointment Follow-up Emails Calendar Connections Zoom Meetings Appointment Categories Appointment Templates Shared Public Calendars

Calendar Confirmation Email

When someone books a meeting with you, LeadCenter will automatically send you and your invitee an email confirmation with the scheduling details. LeadCenter will default to one of two notification types:

  • Calendar invitation.
  • Email confirmation (Default).

A calendar invitation is sent to your invitee when booking, which adds the event to their calendar. On the other hand, if you select email confirmation, your invitee will receive an email confirmation with links to create their own calendar event.

Important: calendar invitation is available as an option only for Microsoft calendar and Google Calendars. It is not available for Redtail CRM calendar.

By default, confirmation email will be sent from no-reply@leadcenter.ai. Make sure to connect a Shared Email Account to send confirmation emails from your email.

How notifications work

 
Calendar Invitations
Email Confirmations
What happens
 Your calendar creates an event, and your invitee is added as an attendee. LeadCenter creates an ics file that is automatically sent to you.
What your invitee receives
 Your invitee receives a calendar invitation from your calendar. Your invitee receives an email confirmation with an event file that is added to their calendar.

What email address is used to send the notification?

The send-from and reply-to emails depend on your notification type.

 
Calendar Invitations
Email Confirmations
Email address used for sending
 Calendar invitations will come from the email address associated with the calendar you've connected. Email confirmations will come from a Shared Email Account. If a Shared Email Account is not configured, the email confirmation will come from no-reply@leadcenter.ai .
Email address invitees can reply to
 Replies will go to the email address associated with your calendar. Replies will go to the Shared Email Account Unless you didn't configure one.

Notifying invitees about changes to scheduled meetings

Make sure to make any changes to the meeting from within the LeadCenter calendar, not from connected calendars. LeadCenter calendar gives more power to make changes like appointment category, priority, etc. Additionally, the email template system allows you to use shortcodes inside the templates.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.