Help Center
Incidents
Feb 5, 2025
Email Tracking Display Issue
LeadCenter previously experienced an issue where the numbers of opens and clicks in the email section inside the contact details page and the email logs page were inaccurately displayed as zero.
Feb 6 7:00 AM CST
Resolved - The issue causing inaccurate display of email open and click metrics has been successfully resolved. All affected data is now displaying correctly. Our team will continue to monitor for stability.
Feb 5 8:30 AM CST
Investigating - Our engineering team is actively investigating the issue to restore the correct display of email tracking data.
Feb 5 8:15 AM CST
Identified - We have determined that email tracking data is being recorded correctly, but the UI is displaying 0 opens and clicks incorrectly.
Feb 5 7:30 AM CST
Issue Detected - Users reported that all emails appear to have 0 opens and clicks, which does not reflect actual engagement.
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Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
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Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.