Help Center
Incidents
Oct 20, 2025
AWS Outage Impacting Email Sending and Other Services
We are currently experiencing disruptions in some components of LeadCenter due to an ongoing AWS infrastructure outage. While the core platform remains fully operational, certain functions relying on third-party services — including email delivery, calls, and messaging — may be impacted. Our team is actively monitoring the situation.
Oct 20, 2:30 PM CT
Monitoring – We are continuing to monitor the upstream AWS outage. Some services are showing signs of recovery, but email delivery and related features may still experience delays or intermittent failures. Our team is ready to fully restore all impacted functionality as soon as AWS services stabilize.
Oct 20, 2:20 PM CT
Identified – The ongoing AWS outage is causing degraded performance and partial failures in several areas, including:
- Direct contact emails sent from connected email accounts
- Appointment confirmation and reminder emails
- Event confirmation and reminder emails
- Phone call services
- Other partner-dependent features (e.g., Twilio-powered SMS and voice)
Oct 20, 2:11 PM CT
Investigating – Our engineering team is actively investigating elevated error rates across email and communication services. Initial analysis indicates the root cause is an upstream outage in AWS affecting multiple downstream providers.
Oct 20, 2:00 PM CT
Initial Alert – We detected widespread delivery issues affecting outbound communications and immediately began incident response procedures.
Need more help?
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Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
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Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.