Logo Help Center

Contact Us Sign in

Contact Management

Contact Writing and Servicing Advisors
Contact Writing and Servicing Advisors Sales Pipeline Management Sales Pipeline Stages Contact Management Dashboard Financial Questionnaire Client Status Sending and Receiving Emails Sending and Receiving Transactional Text Messages Contact Categories Contact Tags Managing Contacts Marketing Subscriptions Client Termination Reason Contact Custom Fields Merging Contacts Global Search Creating Segments Creating and Saving Contacts filters Integrating LeadCenter with Catchlight Managing Notes Note Templates Defining Family Relationships How to Identify and Filter Duplicate Contacts Custom Fields Designer

Contact Management

Contact Writing and Servicing Advisors Sales Pipeline Management Sales Pipeline Stages Contact Management Dashboard Financial Questionnaire Client Status Sending and Receiving Emails Sending and Receiving Transactional Text Messages Contact Categories Contact Tags Managing Contacts Marketing Subscriptions Client Termination Reason Contact Custom Fields Merging Contacts Global Search Creating Segments Creating and Saving Contacts filters Integrating LeadCenter with Catchlight Managing Notes Note Templates Defining Family Relationships How to Identify and Filter Duplicate Contacts Custom Fields Designer

Contact Writing and Servicing Advisors

In LeadCenter, you can assign both a writing advisor and a servicing advisor to a contact. You also have the option to assign an entire team to either role.

These fields are located under Contact Details > Overview > Contact Information > Additional Info:

How to Set Up Teams

  1. Navigate to Settings > Basic Settings > Teams.
    Or go directly to: Manage Teams.
  2. Click Create Team.
  3. Enter a team name.
  4. Click Add User to assign members to the team.

How to Assign a Team as Writing or Servicing Advisor

To assign a team instead of an individual advisor:

  • Open the dropdown in the Writing or Servicing Advisor field.
  • Scroll to the bottom to view available teams.
  • Or use the search bar to find a team by name.
  • Select the desired team to assign.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.