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Questions & Answers and How-to

How to Remove(Deactivate) or Activate a User
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Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI?

How to Remove(Deactivate) or Activate a User

To Deactivate a User:

  1. Navigate to Settings → Users: https://app.leadcenter.ai/dashboard/store/manager
  2. Locate the user you want to deactivate and click the three dots to the left of their name.
  3. Select Deactivate from the dropdown menu.

✅ Once deactivated, the user will no longer have access to your LeadCenter account.

Note: The Owner account cannot be deactivated.

To Reactivate a Deactivated User:

  1. Go to Settings → Users: https://app.leadcenter.ai/dashboard/store/manager
  2. In the upper left of the user list, click the dropdown labeled Active Users and select Deactivated Users.
  3. Locate the user you want to reactivate and click the three dots to the left of their name.
  4. Choose Activate.

✅ The user will regain access to your account.

If the user forgot their password, they can reset it here: https://app.leadcenter.ai/password/reset

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.