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Capturing After-Hours Calls from Third-Party Call Centers
How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

Capturing After-Hours Calls from Third-Party Call Centers

There are two methods for capturing leads when a call center answers on your behalf after business hours:

I. Capturing Calls via Virtual Phone Numbers

Overview:

  • Use virtual phone numbers in all marketing channels and your website.
  • Redirect calls from the virtual number to your VOIP system.
  • Your office VOIP system forwards after-hours calls to the call center.

Benefits:

  • Automatic Lead Capture: All calls are automatically logged in LeadCenter.AI.
  • Recording & Transcription: Even after-hours calls can be recorded and transcribed.
  • CRM Integration: Transcripts and recordings appear under the contact record.

Use Case: Ideal for firms seeking automation and detailed call records during and after business hours.

II. Capturing Leads via Email Redirect (Parser Setup)

Overview:

  • Best for call centers that email lead details to your firm.
  • LeadCenter.AI parses the email and creates leads in the CRM.

Setup Steps:

  1. Generate a forwarding email on the Campaigns Page.
  2. Send a real sample email (not a screenshot) to support@leadcenter.ai.
  3. The support team will create a custom parser (takes 1–3 business days).
  4. Once confirmed, set up email forwarding to the generated LeadCenter email.

Notes:

  • A parser must be created for each unique email format/source.
  • If the format changes, notify LeadCenter support to update the parser.
  • This method captures data from the email but not audio or transcripts.

Comparison Table

Criteria Virtual Phone Numbers Email Redirect (Parser)
Full automation with call logs ✅ Yes ❌ No
Call transcription ✅ Yes ❌ No
Email-based lead generation ❌ No ✅ Yes
Speed of implementation ✅ Immediate ⏱ 1–3 days
Requires VOIP setup ✅ Yes ❌ No

Need help? Contact support@leadcenter.ai to assist with implementation.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.