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Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft
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Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI?

Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft

Question

We have been having some issues lately receiving 2FA texts from various insurance carriers. These texts are being sent to our virtual office number in LeadCenter.AI. We have been able to receive texts from clients, so I am not sure why the texts from insurance carriers are not coming through. Thanks!

Answer

Some insurance carriers—and even providers like Microsoft—do not allow sending two-factor authentication (2FA) codes to virtual phone numbers.

Here are a couple of steps to help troubleshoot the issue:

  1. Try using your personal mobile number.
    If the 2FA message is successfully delivered to your personal mobile, it's likely that the insurance carrier’s text provider blocks messages to virtual numbers.
  2. Contact the carrier’s support.
    You can reach out to the insurance carrier’s support team to confirm whether they allow 2FA messages to be sent to virtual phone numbers.

Need more help?

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