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Questions & Answers and How-to

How to Make an Email Private or Request Deletion
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Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

How to Make an Email Private or Request Deletion

There are two solutions if you need to hide or remove a specific email from LeadCenter.AI:

I. Make the Email Private

You can mark an email as private so it's only visible to you. Here’s how:

  1. Go to the Emails page.
  2. Click on the Sent folder.
  3. Select the email you want to make private.
  4. Click the Make Private button.

Below is an example image showing where to find this option (replace with your screenshot as needed).

II. Send to Support

If you prefer, you can request that our support team remove the email for you. Please:

  • Email us the direct link to the email in question.
  • Note that if the email still exists in your Outlook or Gmail account, it may be fetched again.

Send your request to support@leadcenter.ai.

Coming Soon

We are actively working on a feature that will allow users to delete emails directly from the system.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.