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I am getting the error message "User's under organization cannot be added here...." in Shared Notifications
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Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

I am getting the error message "User's under organization cannot be added here...." in Shared Notifications

We are having an error pop up while trying to add an email for SMS notifications. the error is:

User's under your organization cannot be added here. The respective user has to manage their own preferences using personal notification preferences.

or the following error message

This email address is associated with a user in your LeadCenter account, so it can't be added here. The user must visit their own notification settings page to manage notifications subscriptions.

The email address you're trying to add is already associated with a user in LeadCenter. Please ask that user to visit their Personal Notification settings page to enable receiving emails here.

For more details on notification types and how they work, check out this article: Personal vs Shared Notifications.

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