LeadCenter.AI Help Center

Contact Us Sign in

Questions & Answers and How-to

Why appointment confirmation email is not being sent from my email?
Tracking New Business from Existing Clients with Financial Accounts Managing Operational Processes with Workflows How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email How to Update a Contact Stage When an Appointment Is Created What is the difference between (unsubscribe_link) and (unsubscribe_url) shortcode? Benefits of Porting Your Phone Numbers to LeadCenter.AI How to Change Bookmytime.ai Public Calendar Link Meeting Category Troubleshooting: Why Isn't My Form Capturing Leads? Clear LeadCenter Cache and Site Data

Questions & Answers and How-to

Tracking New Business from Existing Clients with Financial Accounts Managing Operational Processes with Workflows How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email How to Update a Contact Stage When an Appointment Is Created What is the difference between (unsubscribe_link) and (unsubscribe_url) shortcode? Benefits of Porting Your Phone Numbers to LeadCenter.AI How to Change Bookmytime.ai Public Calendar Link Meeting Category Troubleshooting: Why Isn't My Form Capturing Leads? Clear LeadCenter Cache and Site Data

Why appointment confirmation email is not being sent from my email?

When I book an appointment on my calendar, the confirmation comes from our shared address (for example, info@mycompany.com) instead of my own email. Can I send it from my email?

Yes. Each calendar chooses which email sends its appointment emails. You have two options.

Option 1: Send from Your Email (Email Confirmation)

  1. Go to Calendars and edit your calendar.
  2. Open the Confirmation email tab and select Email confirmation.
  3. Under Send emails from, pick your personal email.
  4. Click Save.

Confirmation, update, meeting type change, and follow-up emails for that calendar now come from your email. If your email isn't in the list, connect it first in Email Configuration. See Individual Email Configuration.

Option 2: Send a Calendar Invite

On the same tab, select Calendar invite instead. Google Calendar or Outlook sends the invite from the email connected to your calendar. This option appears only when your calendar is connected to Google or Outlook.

Reminder Emails

Reminders have their own setting. On the Appointment reminders tab, pick your email under Send reminder emails from and click Save.

Note: Public calendar links can use their own confirmation template. If your clients book through a public calendar link, check that link's settings too. If a personal Gmail or Outlook connection expires, emails from that address don't send until you reconnect it.

Learn more: Calendar Confirmation Email and Appointment Reminders.

Need more help?

If you can't find the answers you're looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.