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Questions & Answers and How-to

Troubleshooting App Crashes on iPhone
How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email

Troubleshooting App Crashes on iPhone

If LeadCenter Mobile App keeps crashing on iPhone, please follow these steps to troubleshoot and resolve the issue.

  1. Check for App Updates:
    • Open App Store.
    • Tap your profile icon.
    • Scroll down, tap Update next to the affected app.
  2. Force Restart the App:
    • Swipe up from bottom (or double-click home button).
    • Swipe the app up to close.
    • Reopen the app.
  3. Restart Your iPhone:
    • Press and hold the side button and volume button (or power button).
    • Slide to power off, wait a moment, then power back on.
  4. Check iOS Version:
    • Go to Settings → General → Software Update.
    • Install available updates.
  5. Check Storage Availability:
    • Go to Settings → General → iPhone Storage.
    • Ensure 1–2 GB free storage.
  6. Review App Permissions:
    • Navigate to Settings → [App Name].
    • Enable required permissions.
  7. Uninstall and Reinstall the App:
    • Hold app icon → Remove App → Delete App.
    • Reinstall from the App Store.
  8. Check for Crash Logs:
    • Go to Settings → Privacy & Security → Analytics & Improvements → Analytics Data.
    • Review logs for issues.
  9. Reset Settings (Last Resort):
    • Settings → General → Transfer or Reset iPhone → Reset → Reset All Settings.
  10. Contact support@leadcenter.ai
    • If unresolved, reach out to us for further assistance.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.