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Questions & Answers and How-to

Clear LeadCenter Cache and Site Data
How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email How to Update a Contact Stage When an Appointment Is Created What is the difference between (unsubscribe_link) and (unsubscribe_url) shortcode? Benefits of Porting Your Phone Numbers to LeadCenter.AI How to Change Bookmytime.ai Public Calendar Link Meeting Category Troubleshooting: Why Isn't My Form Capturing Leads? Clear LeadCenter Cache and Site Data

Questions & Answers and How-to

How to Bulk Update Contacts How to Bulk Delete Keywords or Tag Not Receiving 2FA Authentication Texts from Insurance Carriers or Microsoft How to Remove(Deactivate) or Activate a User Q&A about TCPA Text Message Compliance In LeadCenter How to Disable receiving Daily Contact Update and Other Notifications I am not able to see an appointment in LeadCenter and connected Redtail Calendars Troubleshooting App Crashes on iPhone How to Integrate LeadJig with LeadCenter.AI? How to Embed a YouTube Video in LeadCenter Event Description Selecting All Users in Calendar Hang the Browser or Crash it How can I retarget event attendees based on their "event status" Capturing After-Hours Calls from Third-Party Call Centers How to Make an Email Private or Request Deletion How to Link a Client to Their Power of Attorney (POA) Why aren't my notes and tasks pushing to Redtail CRM? Personal vs Shared Notifications Do I have to add unsubscribe and postal address to each email template? Why Shortcodes Don't Populate in Test Emails How do I link a client to his wife if the client is also link to his parents I am getting the error message "User's under organization cannot be added here...." in Shared Notifications How to offer two time durations options in Bookmytime.ai Why appointment confirmation email is not being sent from my email? Clarification on "Invited" Status in Event Registration Workflow Issues with Viewing Confirmation Emails on Contact Cards Document upload issues - not receiving authentication code by email How to Update a Contact Stage When an Appointment Is Created What is the difference between (unsubscribe_link) and (unsubscribe_url) shortcode? Benefits of Porting Your Phone Numbers to LeadCenter.AI How to Change Bookmytime.ai Public Calendar Link Meeting Category Troubleshooting: Why Isn't My Form Capturing Leads? Clear LeadCenter Cache and Site Data

Clear LeadCenter Cache and Site Data

If LeadCenter is not loading correctly, shows a login or authentication error, or displays an outdated page after an update, your browser may be using old saved data. Use the steps below to refresh LeadCenter or clear site data for LeadCenter only, without clearing data for other websites.

LeadCenter URL: https://app.leadcenter.ai, or your firm’s custom LeadCenter domain if your firm uses one.

Try a Hard Refresh First

A hard refresh forces your browser to reload the page from LeadCenter instead of using a saved copy. Try this before clearing site data.

Browser Windows / Linux Mac
Google Chrome Ctrl + Shift + R Cmd + Shift + R
Mozilla Firefox Ctrl + Shift + R or Ctrl + F5 Cmd + Shift + R
Safari Not applicable Cmd + Option + R, or hold Shift and click Reload

After the hard refresh, try logging in or loading the page again. If the issue continues, clear LeadCenter site data using the browser-specific steps below.

Google Chrome

  1. Open LeadCenter in Chrome.
  2. Click the lock icon or site information icon to the left of the address bar.
  3. Click Site settings.
  4. Click Delete data or Clear data.
  5. Confirm when Chrome asks to delete data for this site.
  6. Close the tab, open a new tab, go back to LeadCenter, and log in again.

Alternative Chrome Option

  1. Open Chrome DevTools by pressing F12, or Cmd + Option + I on Mac.
  2. Open the Application tab.
  3. Select Storage.
  4. Click Clear site data.

With DevTools open, you can also right-click the browser reload button and choose Empty Cache and Hard Reload.

Mozilla Firefox

  1. Open LeadCenter in Firefox.
  2. Click the lock icon to the left of the address bar.
  3. Click Clear cookies and site data or Manage Cookie and Site Data.
  4. Confirm that you want to remove data for this site only.
  5. Close the tab, open a new tab, go back to LeadCenter, and log in again.

Alternative Firefox Option

  1. Open the Firefox menu.
  2. Go to Settings > Privacy & Security.
  3. Under Cookies and Site Data, click Manage Data.
  4. Search for leadcenter.
  5. Select app.leadcenter.ai and any other LeadCenter domains your firm uses.
  6. Click Remove Selected, then Save Changes.
  7. Return to LeadCenter and log in again.

Safari

  1. In Safari, go to Safari > Settings, or Preferences on older macOS versions.
  2. Open the Privacy tab.
  3. Click Manage Website Data.
  4. Search for leadcenter.
  5. Select app.leadcenter.ai and any other LeadCenter domains your firm uses.
  6. Click Remove, then Done.
  7. Quit Safari completely, reopen it, go back to LeadCenter, and log in again.

What Gets Cleared

Cleared for LeadCenter only Not affected
Cached LeadCenter pages and files Bookmarks
LeadCenter login session and cookies Passwords saved for other websites
Locally saved LeadCenter browser data, such as saved list filters Email, files, contacts, or records stored in LeadCenter

Clearing site data may sign you out of LeadCenter. This is expected. Log in again with your email and password.

If the Issue Continues

  1. Try logging in from a private or incognito window.
  2. Try a different browser. Chrome is recommended for LeadCenter.
  3. Confirm you are using the correct login email for your account.
  4. Take a screenshot of the error or outdated page so your team can share it with support if needed.

Need more help?

If you can't find the answers you're looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.