Help Center

Dialpad Integration

The Dialpad integration lets you connect your Dialpad account to LeadCenter to automatically sync call activity, play recordings, and make calls directly from contact records — so all call data lives in one place.

Once connected, completed Dialpad calls are logged in LeadCenter in real time and linked to the correct contacts whenever possible.

What the Dialpad Integration Does

• Automatic call history sync — Dialpad calls are logged under Calls in LeadCenter
• Call recording playback — Play recordings directly from contact timelines
• Recording downloads — Download call recordings as MP3 files
• Call transcription (optional) — Automatically transcribe calls using AI when enabled
• Click-to-call — Start Dialpad calls directly from phone numbers in LeadCenter
• Auto lead creation (optional) — Create new leads from unknown callers

How the Integration Works

LeadCenter connects to Dialpad using secure OAuth authentication and real-time webhooks. When a call is completed in Dialpad:

• The call record is sent to LeadCenter automatically
• The call is linked to an existing contact when a matching phone number is found
• Recordings and transcriptions (if enabled) are attached to the call

All Dialpad calls appear in the Calls section of LeadCenter and are included in the contact’s communication history.

Connecting Dialpad to LeadCenter

1. Go to Settings → Integrations → Telephony.
2. Click the Dialpad integration card.
3. Click Connect and sign in to authorize access. Please make sure the connected user is an Admin.
4. You’ll be redirected to Dialpad to authorize LeadCenter.
5. After authorization, you’ll return to LeadCenter and the integration will be active.

Firm-level integration: Only one Dialpad Connect account needs to be connected per firm. Individual users do not need to connect their own accounts.

Note: LeadCenter uses secure OAuth 2.0 authentication. You can disconnect Dialpad at any time without deleting existing call history.

Making Calls from LeadCenter

You can start Dialpad calls directly from LeadCenter:

1. Click any phone number in a contact record.
2. Select Dialpad from the call options.
3. The Dialpad app opens automatically and places the call.

LeadCenter uses the dialpad:// protocol to initiate calls in the Dialpad app.

Viewing Call History

All synced Dialpad calls appear under Leads → Calls. For each call, you can:

• View call direction, duration, and timestamps
• See which contact the call was associated with
• Filter calls to show only Dialpad activity

Playing and Downloading Recordings

For calls with recordings, LeadCenter provides built-in playback tools:

• Play recordings directly in the call details view
• Adjust playback speed (0.5x to 2x)
• Download recordings as MP3 files

Call Transcription

If Call Transcription is enabled on your account, Dialpad call recordings are automatically transcribed using AI.

Transcriptions include:

• Full transcript — Complete text of the conversation
• Speaker identification — Distinguishes between caller and agent
• Confidence scores — Indicates transcription accuracy

Transcriptions appear in the call details view and can be used for:

• AI call summaries
• Task generation
• Follow-up email drafts

Integration Settings

In the Dialpad integration settings, you can configure:

• Create leads from calls — Automatically create new leads when calls are received from unknown phone numbers

Disconnecting Dialpad

To disconnect your Dialpad account:

1. Go to Settings → Integrations → Telephony.
2. Click the Dialpad integration card.
3. Click Disconnect.

Existing call logs will remain in LeadCenter, but new Dialpad calls will no longer sync.

Need Help?

If you have questions about the Dialpad integration or need help with setup, contact support@leadcenter.ai.