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What Happens When a Retention Policy Removes Claudia AI Content
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Claudia AI Overview AI Note Taker (Claudia AI) In person meeting (Claudia AI) AI Meeting Preparation Creating AI Meeting Prep Templates AI Meeting Analytics Overview AI Meeting Transcriptions Where to Find AI Meeting Summaries AI Meeting Summary Templates Setup and Instructions Meeting Follow-Up Email Drafts How to Write Effective AI Email Draft Templates AI Phone Call Sentiment Analysis Call Summaries AI Call Participation Metrics AI Phone Call Scorecard How to Write Effective AI Scorecard Templates Play or Download Meeting Recordings Apply Claudia AI Settings to All Calendar Users Claudia AI Meeting Visibility Manage Claudia AI Settings Across Calendars Using Troy AI on a Contact Record Use Troy AI For Pipeline And Contact List Questions Ask Troy AI to Filter Contacts and Sales Pipeline Records Use Troy AI in Your Inbox Use Troy AI on the Tasks Page Use Troy AI on Notes Use Troy AI in Calendars Use Troy AI on the Accounts List Use Troy AI on an Account Details Page Use Troy AI on Financial Questionnaires Generate Follow-Up Tasks with Claudia AI Phoenix AI: Find Screens and Fields Create or Update a Contact from a Document with Troy AI What Happens When a Retention Policy Removes Claudia AI Content

What Happens When a Retention Policy Removes Claudia AI Content

If your organization uses a Claudia AI data retention policy, recordings and transcriptions are permanently deleted after the time your account owner or admin chose. This article explains what you see once content is removed, what stays available, and what you can do before content is deleted.

Deletion applies to everyone in your organization, including Troy AI. Recordings and transcriptions marked as private are removed for their owner too.

What You See After Content Is Removed

  • Calls, Videos, and a contact's phone calls and meetings show Removed where the recording used to be.
  • Opening a deleted transcription shows Transcription removed, with a note that it was removed under your organization's data retention policy.
  • Deleted recordings can no longer be played or downloaded.
  • Deleted transcriptions can no longer be viewed, downloaded as a PDF, or used to generate new AI outputs.

What Stays Available

  • The call or meeting record, such as the date, duration, and participants.
  • AI notes, summaries, tasks, and follow-up email drafts that Claudia AI already created.

Troy AI and Claudia AI Chats

  • Troy AI cannot read deleted recordings or transcriptions. It tells you the content was removed under your retention policy.
  • Claudia AI chat messages that contained the text of a deleted transcription are cleared.

Call Transcription Emails

While a transcription retention policy is on, call transcription emails no longer include the transcript text. To read a transcript while it is still available:

  1. Open the contact from Contacts.
  2. Open the contact's phone calls or meetings.
  3. Open the call or meeting to view its transcription.

You can also find transcriptions in Transcriptions.

Need Content Kept Longer?

Retention policies are set for your whole organization. Ask your account owner or admin to review the policy. To learn how policies are set, see Claudia AI Data Retention Policies.

Need more help?

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  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.