What's New

What's New

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New: Enhanced Email Sync Privacy Options

10/01/2025

We’ve added two new ways to control email sync privacy in LeadCenter — giving both individual users and admins more flexibility.

1. User-Level Email Privacy

Each user can now choose to keep their synced emails private. When enabled, only that user will be able to view their own emails in LeadCenter. Other users will not have visibility into these communications.

This applies to all email communications by that user — both emails sent from LeadCenter and emails synced from their external email client (e.g., Office 365, Gmail). Once privacy is enabled, those emails will only be visible to the user who owns them.

Note: User-level email privacy does not apply to shared email accounts. Emails sent from shared accounts will remain visible to all users with access to those accounts.

To enable this option:

  1. Go to your Personal Email Configuration page.
  2. Toggle Email Privacy on for your synced account.

2. Disable Email Sync for a Contact

Admins and account owners can now disable email sync for specific contacts. When disabled, no emails sent or received with that contact will be synced into LeadCenter. This prevents communications with that contact from appearing in their Contact Details (Emails tab) or in the Communications Log.

This option is enabled by default. To disable:

  • Open the Contact Details page, click the Emails tab on the left menu, and toggle Disable email sync beside the filters.
  • Or, from the contact list, open the Actions menu beside the contact and select Disable email sync.

Important: This setting applies account-wide. Once disabled, email communications for that contact will not sync for any user in LeadCenter.

Why It Matters

  • Users can keep their own email sync private if they prefer.
  • Admins can disable syncing for sensitive contacts firm-wide.
  • Improves data privacy and ensures more control over communications.

Questions or feedback? Reach out anytime at support@leadcenter.ai.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.