What's New

What's New

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New: Internal Subject for Appointments

12/19/2026

You can now define an Internal Subject for appointments in LeadCenter. This gives you two subject lines for the same appointment — one for internal calendar views and one for client-facing communications.

What’s New

  • Separate subject lines — Maintain an internal subject for your team and a regular subject for clients.
  • Calendar-level control — Enable or disable Internal Subject per calendar.
  • Client-safe by design — Internal subjects are never shown to clients.
  • Smart calendar display — When enabled, the internal subject replaces the regular subject in calendar views.
  • Status-aware — Status prefixes like [Cancelled] or [Completed] still apply.
  • Template support — Appointment templates can pre-fill internal subject values.
Internal subject field when creating an appointment

The Internal subject field appears below the regular subject and is only visible internally.

How It Works

Internal Subject is enabled at the calendar level. To turn it on, open your calendar view, go to Calendar Settings, and enable the Internal subject checkbox at the bottom of the Basic Details tab.

Enable Internal Subject from calendar Basic Details settings

Enable the Internal subject checkbox from the calendar’s Basic Details tab.

When Internal Subject is enabled on a calendar:

  • You’ll see an additional Internal Subject field when creating or editing appointments.
  • The regular Subject is still required and is used for all client-facing communications.
  • Calendar views display the internal subject when one is provided.

Why It Matters

  • Use internal-facing subject lines without affecting what clients see.
  • Give your team clearer context when viewing calendars.
  • Standardize internal naming while keeping client communication clean.

To get started, enable Internal Subject from your calendar settings. For full setup steps and usage details, see the help article.

Questions or feedback? Contact us at support@leadcenter.ai.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.