What's New

What's New

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New Shortcodes Format in Email and Text Templates

11/03/2025

We’ve updated the shortcode format used in Email and Text Templates for better consistency and reliability. All shortcodes now use double brackets — for example, [[first_name]] instead of (first_name).

What’s New

To standardize formatting across templates, all shortcodes in Email and Text Templates have been updated to the new [[...]] style. Your existing templates were automatically converted — no action needed for current content.

When creating or editing new templates, simply follow the new format. You can access all available shortcodes from the Shortcodes side view by clicking the new icon button in the template editor.

Example

  • Old format: (first_name)
  • New format: [[first_name]]

New Shortcode Button

We’ve also refined the template editor by replacing the text-based “Shortcodes” link with a new icon button for a cleaner, modern design. Click the icon to open the side view and insert your desired shortcode.

New shortcode button in email and text templates

New icon-based Shortcode button in Email and Text Templates.

Why It Matters

  • Improves consistency and reliability across all Email and Text Templates.
  • Ensures shortcodes render correctly in every message type.
  • Provides a cleaner, easier-to-use template editing experience.

Note: All existing templates have already been updated to the new [[...]] format automatically. Please use this format for any new Email or Text Templates moving forward.

Questions or feedback? Reach out anytime at support@leadcenter.ai.

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.