Update: Automatic Contact Matching Now Helps Reduce Duplicate Contacts in Redtail
04/17/2026
LeadCenter now helps reduce duplicate contacts in Redtail during automated pushes. Before creating a new Redtail contact, LeadCenter checks whether a matching contact already exists based on the contact’s available email addresses and phone numbers.
What’s New
Check Redtail before creating a new contact — LeadCenter now looks for an existing Redtail contact before automatically pushing a new one.
Use email and phone number for matching — Matching checks use the contact’s available email addresses and phone numbers to identify possible existing records.
Help reduce duplicate contacts and protect existing data — If a matching contact is found, LeadCenter skips creating a new one to help avoid duplicates and unintended data overrides.
How It Works
Before automatically pushing a contact to Redtail, LeadCenter first checks whether a matching contact already exists based on email address or phone number.
If a matching Redtail contact is found, LeadCenter skips creating a new contact. This helps avoid duplicate records and reduces the risk of overriding existing data.
If no matching contact is found, LeadCenter creates a new contact in Redtail as usual.
Please note: This automatic duplicate check applies to background and automated pushes.
Why It Matters
Reduce duplicate contacts in Redtail — Help keep your Redtail database cleaner during automated sync activity.
Protect existing CRM data — Avoid creating extra records that could lead to confusion or accidental overwrites.
Make automated pushes safer — Only create a new Redtail contact when no matching record already exists.
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