09/09/2026
You can now decide, for each virtual number, whether incoming calls or texts from non matching phone numbers should create new contacts. Turn automatic contact creation off without losing the inbound activity, giving your team more control over what enters your CRM.
Go to Settings → Phones and Texts → Phone numbers. Open Actions for a virtual number and choose Phone settings. In the Update mapped number window, set Create contact for non matching phone numbers for calls and Create contact for non matching phone numbers for SMS, then click Save.
Calls and texts from recognized phone numbers still attach to the matching contact. If you later create a contact with a previously unmatched number, LeadCenter automatically links that earlier call and SMS history to the contact.
Hosted text-only numbers can use the SMS setting but cannot receive voice calls.
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