If your team texts clients from RingCentral, those conversations now show up in LeadCenter too, right next to each client's calls, emails, and notes.
RingCentral conversations in the LeadCenter Text inbox.
Already using RingCentral with LeadCenter? Go to Integrations → Telephony and text, click Disconnect on the RingCentral card, then click Connect and sign in with a RingCentral Admin account. Your texts will start syncing.
What's New
All RingCentral texts in one place — Open Texts and click RingCentral to see conversations across your account.
On every client record — RingCentral texts also appear on a contact's or household's Texts tab.
Easy to scan — See the latest message, date, whether it was sent or received, any attachments, and the matching contact.
Always up to date — New texts sync as they're sent and received, with a daily check as a backup.
How It Works
Go to Integrations, open Telephony and text, and connect RingCentral with an Admin account.
LeadCenter matches each outside number to your contacts.
Open Texts, or a contact's Texts tab, and click RingCentral.
Connect, or reconnect, from the RingCentral card.
Please note: RingCentral texts are read-only in LeadCenter, so keep replying from RingCentral. Texts from unknown numbers are saved without a contact unless you turn on Create leads automatically from calls and SMS in the RingCentral settings. Turn it on only after your existing contacts are in LeadCenter, to avoid duplicates.
Why It Matters
The full client story — Texts sit alongside calls, emails, and notes, so nothing gets missed before a review.
Less switching between systems — Find a conversation from the Texts page or the client's record.
Better records for your team — Everyone with access sees the same conversation history.
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