04/08/2026
When you merge contacts in LeadCenter, marketing opt-out settings are now preserved automatically on the surviving contact. This helps ensure communication preferences continue to be respected after a merge, including cases where one of the merged contacts had already opted out of a specific channel.
When two or more contacts are merged, LeadCenter compares each marketing opt-out setting across the contacts being combined. If any merged contact has an opt-out turned on, the surviving contact keeps that opt-out turned on after the merge.
This applies to communication restrictions such as Don't call, Don't email, Don't mass email, Do not text, Do not mail, and other related marketing opt-out settings.
If one of the merged contacts has a locked opt-out field because the person unsubscribed through an email link or replied STOP to SMS, that locked state is also preserved on the surviving contact.
After a merge, you can verify the updated communication restrictions from the surviving contact’s Opt outs area in the masthead or in the Marketing opts in card on the Overview tab.
Questions? support@leadcenter.ai
If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.