What's New

What's New

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Redtail Contact and Task Updates Can Now Sync to LeadCenter

03/06/2026

Keep LeadCenter more up to date when your team works in Redtail. You can now choose to pull contact updates and task updates from Redtail into LeadCenter.


What’s New

  • Pull contact updates from Redtail — Changes made to linked contacts in Redtail can now sync back to LeadCenter.
  • Pull task updates from Redtail — Task updates, completions, and cancellations in Redtail can now sync into LeadCenter.

How It Works

In your Redtail integration settings, you can now enable one or both update sync options. Once enabled, LeadCenter will apply updates received from Redtail to existing linked records.

How to enable

  1. Go to Redtail configuration.
  2. Enable Pull contact updates from Redtail to LeadCenter if you want contact changes from Redtail to sync back.
  3. Enable Pull task updates from Redtail to LeadCenter if you want task changes from Redtail to sync back.
  4. Click Save.
Redtail configuration showing the contact updates and task updates sync options
Enable contact updates and task updates from Redtail in the Redtail configuration page.

What Can Be Synced from Redtail

Contact updates

  • Name details, including first name, middle name, last name, family name, nickname, suffix, and salutation
  • Primary email, primary phone/mobile, and primary phone type
  • Address details
  • Company, job title, and job status
  • Personal details like date of birth, gender, marital status, and anniversary date
  • Client details like client since, termination date, date of death, and referred by
  • Source, stage, category, and notes/enquiry
  • FA-specific fields such as client status, writing advisor, servicing advisor, and tax ID
  • Spouse relationship, Head of Household flag, and mapped custom fields

Task updates

  • Title
  • Notes
  • Due date
  • Status
  • Completion status and timestamp

Important Notes

  • This is different from pulling new contacts: New contacts created in Redtail are still controlled by the separate Pull new contacts created in Redtail to LeadCenter setting.
  • Linked contacts only: Contact updates from Redtail apply only to contacts that are already linked to a LeadCenter record.
  • Head of Household only: Only the main Head of Household (HOH) individual contact is synced in this update. Family members are not included.
  • Source and Category matching: Source and Category are updated only if LeadCenter can match the Redtail value to an existing Source or Category by name. If no match is found, the current LeadCenter value will stay unchanged.
  • Deleted tasks are not removed: If a task is deleted in Redtail, it will be marked as Cancelled in LeadCenter.
  • Calendar visibility remains: Redtail tasks still appear in the Calendar view. Enabling task updates also keeps them updated in the Tasks module.
  • Tasks from both sides can stay updated: Tasks created in Redtail can sync into LeadCenter, and tasks created in LeadCenter and pushed to Redtail can also receive updates back from Redtail.
  • No sync loops: Updates received from Redtail will not trigger another update back to Redtail.
  • Automations may still run: Because these updates change records in LeadCenter, other automations such as workflows or Zapier may still be triggered.

Why It Matters

  • Less manual updating — Keep LeadCenter aligned when contact or task changes happen in Redtail.
  • Better task visibility — See updated task status, completion, and cancellation details in LeadCenter.
  • More accurate records — Keep linked contact details current across both systems.

Questions? support@leadcenter.ai

Need more help?

If you can’t find the answers you’re looking for, our support specialists are available to answer your questions and troubleshoot if necessary.

  • Phone Call (888) 291-7116. Our main hours are Monday to Friday 7 am-5 pm Central Time.
  • Support Ticket Send your questions and inquiries via email to support@leadcenter.ai. A support ticket will be created and one of our team members will get back to you as quickly as possible.