New: Dialpad Integration for Calls, Recordings, and Transcriptions
02/09/2026
You can now connect Dialpad to LeadCenter to automatically sync phone calls,
play recordings, generate transcriptions, and capture new leads from inbound calls.
Every conversation is logged and tied to the right contact or lead — without manual work.
What’s New
Automatic call-based lead capture — All external Dialpad calls are logged in LeadCenter.
Calls from known numbers are matched to existing contacts, and calls from unknown numbers can automatically create new leads.
Dialpad call sync — Automatically log inbound and outbound calls with duration, direction, and timestamps.
Call recording playback — Listen to and download call recordings directly inside LeadCenter.
AI call transcriptions — View searchable call transcripts when transcription is enabled.
Click-to-call — Place Dialpad calls directly from contact records.
Capture New Leads from Phone Calls
When Dialpad is connected, LeadCenter can automatically create a new lead when you receive
a call from a phone number that does not match an existing contact.
The call is logged in LeadCenter immediately
A new lead is created using the caller’s phone number
Future calls from the same number are linked to the same lead
You can follow up using tasks, workflows, appointments, or campaigns
Note: Automatic lead creation from calls can be enabled or disabled from the Dialpad integration settings.
Connect Dialpad to LeadCenter
Go to Settings → Integrations → Telephony
Click the Dialpad card
Click Connect to start the authorization flow
Authorize LeadCenter in Dialpad
You’ll be redirected back once the connection is complete
Call History, Recordings, and Transcriptions
Once connected, Dialpad calls appear automatically in LeadCenter under Calls.
From there, you can:
View call details including direction, duration, and timestamps
If you can’t find the answers you’re looking for, our support specialists are available
to answer your questions and troubleshoot if necessary.
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291-7116. Our main hours are
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Support TicketSend your questions and inquiries via email
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