07/22/2026
Intulse and Dialpad call and SMS activity now links to matching contacts by phone number, even when Create leads automatically when fetching calls is turned off.
That setting now only controls whether LeadCenter creates a new contact when no phone-number match is found. If a matching contact already exists, LeadCenter links the imported activity to that contact automatically.
If no match is found and automatic creation is off, the call or message is still saved, but it remains unlinked. Older unlinked Intulse and Dialpad logs may still need a one-time match-only backfill.
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