Choose Which Reply Options Your Reminder Texts Offer
10/16/2026
Appointment reminder texts no longer have to offer confirm, reschedule, and cancel as a package. You now choose which reply options clients see, so you can, for example, let clients confirm by text but ask them to call your office to change an appointment.
What's New
Pick the reply options — Turn Reply 1 to confirm, Reply 2 to reschedule, and Reply 3 to cancel on or off one by one.
Only what you choose is added — Reminder texts include only the reply instructions you checked.
Numbers never change — Confirm is always 1, reschedule always 2, and cancel always 3, even when another option is hidden.
Under Text Reminders, turn on Allow contacts to confirm, reschedule or cancel by replying to text reminders.
Check the reply options you want to offer, then click Save.
This setting applies to all calendars on your account and only affects text reminders. Email reminders don't change. If your account already used reply instructions, all three options start checked, so nothing changes until you update them.
Please note: A reschedule or cancel reply creates a request for your team to review. It doesn't move or cancel the appointment on its own. If a client replies with an option you turned off, the text stays in their text history but isn't recorded as an appointment response.
Why It Matters
Match how your office works — Offer only the changes your team is ready to handle by text.
Clearer for clients — Clients see only the options you actually support.
Your team stays informed — Accepted replies are recorded on the appointment and emailed to the attending team members.
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