You can now view and manage families at the household level — not just as individual contacts.
The upgraded Families (Households) experience brings all related contacts, activity, communications, and financial data into a single, unified household view.
Instead of jumping between multiple contact records, you can now see the full family picture in one place — making it easier to prepare for meetings, manage relationships, and understand household-level value.
What’s New
Household-first detail view — See families as a single household instead of scattered contacts
Unified activity visibility — View appointments, tasks, notes, documents, and communications across all family members
Household financial overview — Instantly see total issued AUM and insurance for the entire family
Clear family structure — Head of Household, spouse, and relationships are visible at a glance
Seamless navigation — Move easily between household and individual contact records
The household detail page brings accounts, financial totals, and activity for all family members into one unified view.
Who This Is For
This update is available for Financial Advisor accounts and is designed for advisors who manage relationships at the household level rather than one contact at a time.
Accessing Households
You can access households directly from the Contacts area:
Go to Contacts
Click Households in the header navigation
You’ll see a list of all households in your account
Note: The Households view is only visible when your industry is set to Financial Advisor.
Households List View
The households list shows each family at a glance, including:
Household name (click to open the household)
Head of Household and spouse details
Quick peek icons to preview HOH and spouse information
Created date for the household
You can search households by name and sort them alphabetically for faster access.
Household Detail Page
Clicking into a household opens a dedicated household detail page that aggregates everything related to that family.
Key Household Information
Household name
Head of Household client status and client-since date
Total issued AUM assets across all household members
Total issued insurance for the household
Most recent meeting date for any family member
Assigned writing and servicing advisors (based on HOH)
Household Tabs
The household page includes multiple tabs that load dynamically to give you full visibility:
Contacts — All family members and their roles
Family Tree — Visual view of family relationships
Appointments — All meetings across household members
Tasks — Tasks assigned to any family member
Notes — Notes related to household members
Documents — Shared household documents
Accounts — Financial accounts across the family
Emails — Email communication history
Calls — Call logs and recordings
Texts — SMS conversations
Editing and Managing Households
You can manage household records directly from the list or detail view:
Edit household names
Update family relationships
Change the Head of Household
Delete households (contacts remain intact)
Exporting Household Data
Household data can be exported to CSV for reporting or review:
Go to the Households list
Apply filters if needed
Click Actions → Download CSV
The export includes household information, Head of Household details, spouse details, and key contact data.
Why This Matters
See the complete family relationship — not just individual records
Prepare for meetings with full household context
Understand true household value at a glance
Reduce back-and-forth between contact records
Good to Know
Households are available for Financial Advisor accounts only
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